The Imperative of Continuous Learning
Debbie Morrison • August 2, 2023

Understanding the Leadership and Communication Gap

How are you, as an executive, grappling with the rapidly evolving business landscape? 


Perhaps you're navigating digital transformation, grappling with increasing market volatility, or working to harness the power of a more diverse and remote workforce. These challenges are significant, and there's a critical skill set at their heart: leadership and communication.


According to a 2023 PWC report
1, 78% of organisations cite a gap in leadership and communication skills as a significant obstacle to their growth. But why does this gap exist, and how can it be addressed? 


The world we operate in has changed dramatically. Traditional, authoritative leadership models don't necessarily resonate with today's workforce, which values transparency, empowerment, and ongoing dialogue. While they once provided a sense of order and consistency, these approaches are now perceived as rigid and unresponsive to the unique strengths and contributions of individuals. Today's employees seek transparency, empowerment, and open dialogue with their leaders. According to a 2022 Gallup study, teams led by managers who focus on their strengths are 14% more engaged, and business units with engagement scores in the top quartile experience 21% greater profitability
source: Gallup.


In a rapidly evolving business landscape, fostering a culture of trust and open communication can lead to greater innovation and adaptability. IBM's 2020 global study on leadership demonstrated that companies which prioritise open and transparent leadership saw a 30% increase in their ability to innovate
source: IBM. These are critical assets in a world where disruptive technologies and changing consumer expectations can quickly render established practices obsolete.


Failing to adapt to these expectations doesn't just affect morale—it impacts the bottom line too. Research from the Society for Human Resource Management (SHRM) reveals that the average cost of losing an employee is six to nine months' salary
source: SHRM. Moreover, a 2019 Glassdoor survey indicates that 84% of employees would consider leaving their current jobs if offered another role with a company that had an excellent corporate culture source: Glassdoor


The Role of Continuous Learning in Business Success

But how does continuous learning factor into all this? The answer is simple: businesses can't hope to succeed in today's volatile world without leaders who are learners first and foremost.


With the rate of change accelerating, it's no longer sufficient to rely solely on past experiences or existing knowledge. As per the 70:20:10 Learning Model
2, nearly 70% of learning comes from tackling real-life challenges, 20% from interaction with others, and just 10% from traditional training programs. Today’s leaders need to be agile, always ready to learn from new situations and adapt their approach. 


The Responsibility of Boards in Fostering Leader Development

The burden to nurture such a learning culture rests heavily on the boards. Why? Because developing leaders equipped to manage constant change is integral to long-term business success. But why should boards invest their resources in such endeavours?

Investing in personal development of leaders pays significant dividends. According to a study by the Center for Creative Leadership 3, organisations with a strong learning culture outperform their peers in terms of innovation, quality, productivity, and customer satisfaction by up to three times.


Supporting Leaders in Enhancing Interpersonal and Leadership Skills

So how can boards support leaders in developing their leadership and interpersonal skills?

Executive coaching and leadership programs are one avenue. They offer targeted guidance and insight to help leaders adapt their styles to the changing workforce dynamics. Additionally, creating a culture of feedback and openness can ensure leaders are continually learning and refining their skills in real-time. As a board member, are you doing enough to foster leadership development?


Continuous Learning as a Core Element of Succession Planning

Succession planning should not be an afterthought either. It is a strategic business process that prepares an organisation for leadership transitions. Given the critical role continuous learning plays in leadership development, it should naturally be a core part of succession planning.


Companies that incorporate continuous learning into their succession plans have a clear advantage. They ensure a pipeline of leaders who are adept at adapting and learning, keeping the business always prepared for the future.



In the fast-paced, ever-changing business landscape of 2023, leaders must constantly learn, adapt, and grow. Boards that invest in developing these skills among their leaders, embedding them into their organisational culture and succession planning, are the ones most likely to succeed.


The question for you, as a board member or an executive, is this: are you ready to embrace the critical role of continuous learning in your business's future success?


A Farmer walking through a barn, using a laptop with cows eating hay nearby.
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Comfort has become the silent killer of executive performance. In an era defined by disruption, volatility, and shrinking margins, too many leadership teams are still optimising for control, not adaptability. They talk about transformation, but build cultures of stability. They prize clarity, yet avoid the ambiguity where real growth lives. The problem isn’t capability. It’s discomfort intolerance. The solution? Start hiring and promoting leaders who deliberately seek discomfort—not just those who can tolerate it when it arrives. Growth Mindset Isn’t Enough Anymore You’ve heard the term "growth mindset" countless times. It’s become a leadership cliché. But it’s not wrong—it’s just incomplete. A growth mindset says, "I believe I can learn." Discomfort-driven leadership says, "I will actively seek out the hardest experiences because that’s where I’ll grow fastest." The distinction matters. Leaders with a growth mindset tend to thrive when external change forces them to adapt. But leaders who embrace discomfort create those conditions on purpose. They invite hard feedback. They question their own success. They take action before external pressure arrives. According to a 2023 study by Deloitte, only 22% of executives say their leadership team is “very prepared” for the future—despite record spending on transformation programmes (Deloitte Human Capital Trends, 2023). That gap exists because most teams are trained to manage change , not lead into uncertainty . Ask yourself: Are you hiring leaders who wait for disruption—or ones who walk towards it? Discomfort Is the Driver of Strategic Advantage Companies don’t fall behind because they make bad decisions. They fall behind because their leaders avoid the hard ones. In high-stakes industries like FMCG, where regulatory pressure, margin compression, and shifting consumer loyalty are accelerating, comfort is dangerous. It fosters: Short-termism Decision paralysis Lack of innovation Cultural stagnation McKinsey found that organisations with a strong tolerance for ambiguity—where leaders frequently challenge their own assumptions—are 2.4x more likely to be top-quartile performers on total shareholder returns (McKinsey & Company, 2022). In other words: embracing discomfort isn’t a trait—it’s a multiplier. Let’s take an example. When COVID hit, Lion Brewery—one of Australia's largest beer producers—was forced to rethink logistics and supply overnight. But smaller craft breweries who had already diversified through direct-to-consumer models adapted faster. Why? Their founders had already been operating in discomfort. They were trained for volatility. What Discomfort-Driven Leaders Actually Do Differently You can spot these leaders. They don’t always look like the most confident in the room—but they’re always the most effective in a storm. They: Seek feedback from critics, not fans Prioritise strategy over popularity Tackle underperformance head-on—even if it means conflict Ask hard questions that slow down groupthink Regularly step out of their functional lane to challenge assumptions They also act . Not rashly—but decisively. In a recent Australian Institute of Company Directors (AICD) survey, directors ranked “resilience and adaptability” as the #1 trait they now seek in new appointments—outranking experience for the first time (AICD, 2024). That’s not a trend. It’s a shift in what leadership now demands. The Real Cost of Hiring for Comfort Not hiring discomfort-driven leaders isn’t just a missed opportunity—it’s a risk. Here’s what it’s costing you: Strategic Drift: Without challenge, strategies become stale. Your team optimises yesterday’s model. Talent Exodus: Top performers disengage when they see leadership avoiding tough calls. Innovation Bottlenecks: Safe cultures don’t take smart risks. New ideas die in committee. Crisis Fragility: Leaders who haven’t been tested won’t perform when stakes are high. Bain & Company found that companies with decision-making cultures built around speed and tension—not consensus—were 95% more likely to deliver sustained value creation (Bain, 2023). Ask yourself: Is your executive team equipped for bold calls—or just built for calm waters? How to Identify Discomfort-Driven Leaders in Interviews Everyone talks a good game in interviews. But few have the scar tissue that comes from operating in real discomfort. The trick is to go beyond surface-level success stories. Here’s how: Ask Better Questions: “What’s the most uncomfortable decision you’ve made in the last 12 months—and how did it play out?” “Tell me about a time you got strong pushback from your team. What did you do?” “What’s a belief you held strongly that you’ve now abandoned?” “When have you chosen a path that was harder in the short term, but better long term?” Look for: Specificity (vagueness = theory, not lived experience) Self-awareness without self-promotion Signs of humility: they talk about learning, not just winning Evidence of risk-taking: role changes, cross-functional moves, or failed experiments Pro tip: Ask referees how the leader handles ambiguity. Not just performance. This will tell you more about how they lead under pressure. What to Do Now: Practical Actions for Executive Teams If you want to build a leadership culture of discomfort, you have to engineer it. It won’t happen organically in high-performing, risk-averse teams. Here’s how to start: Audit Your Current Team: When was the last time each leader took on something that scared them? Rethink Talent Criteria: Shift from stability and experience to adaptability and action under pressure. Redesign Development: Stretch your execs with ambiguous, cross-functional challenges—not just workshops. Model It at the Top: If the CEO isn’t embracing discomfort, no one else will. You don’t need to create chaos. You just need to stop insulating your leaders from discomfort—and start asking them to seek it. The Discomfort Dividend You can’t build a future-ready business with comfort-first leadership. The next generation of strategic advantage will come not from better processes or faster tech—but from bolder human decisions. From leaders who are willing to feel awkward, wrong, or out of their depth—because they know that’s where the value is. So next time you're hiring a leader, ask yourself: Are they looking for clarity—or ready to lead without it? Do they want the role—or are they ready for the risk that comes with it? Are they seeking comfort—or prepared to create discomfort for progress? Because in 2025, comfort is a luxury your business can’t afford .