Storytelling: The Unexplored Tool in an Executive's Arsenal
Debbie Morrison • August 9, 2023

If you've ever listened to someone talk and found yourself captivated by the story, you understand the deep-rooted power of storytelling. This innate ability to captivate, inspire, and transform is not merely reserved for poets, authors, or filmmakers. As an executive, you can harness this age-old art to inspire and engage both your employees and your customers.


The reality is, the corporate world is evolving. A linear, fact-based approach to communication, while important, is no longer enough. We often think of storytelling as an art, separated from the rigours of business. But what if we understood storytelling as not just art, but as a strategic tool?


A
study from Stanford found that statistics combined with stories have a retention rate of 65-70%, compared to 5-10% for stats alone. That's a monumental difference. We remember stories, we're wired that way. So, when it comes to getting your message across, why not use the medium most suited to the human brain?


The Science Behind the Story

Neuroscientists have found that when we hear stories, our brain releases oxytocin – a hormone associated with empathy and connection. This doesn’t happen with just pure data. Stories allow your audience, whether it's an employee or a customer, to see themselves in the narrative, establishing a deeper emotional connection.


Moreover, according to
Harvard Business Review, stories stimulate the brain in a way that turns listeners not just into information receivers, but also into participants. They live the story. This engenders a deeper level of engagement than mere presentations or spreadsheets could ever achieve.


Tangible Examples in the Business World

Let’s delve into some real-world examples. Consider Apple’s narrative around “Think Different”. It’s not just about computers or gadgets; it's about challenging the status quo and being unique. Apple doesn’t just sell products; they sell a story of innovation and standing out. This narrative has resonated deeply with both their employees and consumers.


Similarly, Elon Musk often paints a story of a sustainable future. When he talks about Tesla or SpaceX, he isn’t just talking about cars or rockets; he’s narrating a tale of humanity's quest for survival and progress. His employees aren't just working for a paycheck; they're part of an epic narrative to better the world.


Crafting Your Narrative

As an executive, you’re not just a manager; you're a leader. Leadership requires inspiration, and what better way to inspire than through storytelling? Here are some steps to help:



  • Find Your Core Message: What do you stand for? What does your company stand for? This isn’t about your product; it's about your purpose.
  • Be Authentic: People can spot a manufactured story a mile away. Your narrative should resonate with truth and genuineness. It’s okay to show vulnerability; it makes your story relatable.
  • Incorporate Real-life Examples: Instead of just presenting data, incorporate anecdotes. Did your product change someone’s life? Share that story. It will resonate far more than just sales figures.
  • Engage & Involve: Make your employees and customers part of the narrative. Highlight their stories. By doing this, they aren’t just passive listeners; they're active participants.


The Transformative Power of Story

Remember, as an executive, your role isn't just to manage processes but to lead people. And people, since time immemorial, have been moved by stories. If the facts and figures are the bones of your business, the story is its soul.


In a world drowning in data, a compelling narrative can cut through the noise, forging deeper connections and driving unparalleled engagement. Embrace the power of storytelling and watch as it not only enhances your brand but also turns your employees into passionate advocates and your customers into loyal followers.


A Farmer walking through a barn, using a laptop with cows eating hay nearby.
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Comfort has become the silent killer of executive performance. In an era defined by disruption, volatility, and shrinking margins, too many leadership teams are still optimising for control, not adaptability. They talk about transformation, but build cultures of stability. They prize clarity, yet avoid the ambiguity where real growth lives. The problem isn’t capability. It’s discomfort intolerance. The solution? Start hiring and promoting leaders who deliberately seek discomfort—not just those who can tolerate it when it arrives. Growth Mindset Isn’t Enough Anymore You’ve heard the term "growth mindset" countless times. It’s become a leadership cliché. But it’s not wrong—it’s just incomplete. A growth mindset says, "I believe I can learn." Discomfort-driven leadership says, "I will actively seek out the hardest experiences because that’s where I’ll grow fastest." The distinction matters. Leaders with a growth mindset tend to thrive when external change forces them to adapt. But leaders who embrace discomfort create those conditions on purpose. They invite hard feedback. They question their own success. They take action before external pressure arrives. According to a 2023 study by Deloitte, only 22% of executives say their leadership team is “very prepared” for the future—despite record spending on transformation programmes (Deloitte Human Capital Trends, 2023). That gap exists because most teams are trained to manage change , not lead into uncertainty . Ask yourself: Are you hiring leaders who wait for disruption—or ones who walk towards it? Discomfort Is the Driver of Strategic Advantage Companies don’t fall behind because they make bad decisions. They fall behind because their leaders avoid the hard ones. In high-stakes industries like FMCG, where regulatory pressure, margin compression, and shifting consumer loyalty are accelerating, comfort is dangerous. It fosters: Short-termism Decision paralysis Lack of innovation Cultural stagnation McKinsey found that organisations with a strong tolerance for ambiguity—where leaders frequently challenge their own assumptions—are 2.4x more likely to be top-quartile performers on total shareholder returns (McKinsey & Company, 2022). In other words: embracing discomfort isn’t a trait—it’s a multiplier. Let’s take an example. When COVID hit, Lion Brewery—one of Australia's largest beer producers—was forced to rethink logistics and supply overnight. But smaller craft breweries who had already diversified through direct-to-consumer models adapted faster. Why? Their founders had already been operating in discomfort. They were trained for volatility. What Discomfort-Driven Leaders Actually Do Differently You can spot these leaders. They don’t always look like the most confident in the room—but they’re always the most effective in a storm. They: Seek feedback from critics, not fans Prioritise strategy over popularity Tackle underperformance head-on—even if it means conflict Ask hard questions that slow down groupthink Regularly step out of their functional lane to challenge assumptions They also act . Not rashly—but decisively. In a recent Australian Institute of Company Directors (AICD) survey, directors ranked “resilience and adaptability” as the #1 trait they now seek in new appointments—outranking experience for the first time (AICD, 2024). That’s not a trend. It’s a shift in what leadership now demands. The Real Cost of Hiring for Comfort Not hiring discomfort-driven leaders isn’t just a missed opportunity—it’s a risk. Here’s what it’s costing you: Strategic Drift: Without challenge, strategies become stale. Your team optimises yesterday’s model. Talent Exodus: Top performers disengage when they see leadership avoiding tough calls. Innovation Bottlenecks: Safe cultures don’t take smart risks. New ideas die in committee. Crisis Fragility: Leaders who haven’t been tested won’t perform when stakes are high. Bain & Company found that companies with decision-making cultures built around speed and tension—not consensus—were 95% more likely to deliver sustained value creation (Bain, 2023). Ask yourself: Is your executive team equipped for bold calls—or just built for calm waters? How to Identify Discomfort-Driven Leaders in Interviews Everyone talks a good game in interviews. But few have the scar tissue that comes from operating in real discomfort. The trick is to go beyond surface-level success stories. Here’s how: Ask Better Questions: “What’s the most uncomfortable decision you’ve made in the last 12 months—and how did it play out?” “Tell me about a time you got strong pushback from your team. What did you do?” “What’s a belief you held strongly that you’ve now abandoned?” “When have you chosen a path that was harder in the short term, but better long term?” Look for: Specificity (vagueness = theory, not lived experience) Self-awareness without self-promotion Signs of humility: they talk about learning, not just winning Evidence of risk-taking: role changes, cross-functional moves, or failed experiments Pro tip: Ask referees how the leader handles ambiguity. Not just performance. This will tell you more about how they lead under pressure. What to Do Now: Practical Actions for Executive Teams If you want to build a leadership culture of discomfort, you have to engineer it. It won’t happen organically in high-performing, risk-averse teams. Here’s how to start: Audit Your Current Team: When was the last time each leader took on something that scared them? Rethink Talent Criteria: Shift from stability and experience to adaptability and action under pressure. Redesign Development: Stretch your execs with ambiguous, cross-functional challenges—not just workshops. Model It at the Top: If the CEO isn’t embracing discomfort, no one else will. You don’t need to create chaos. You just need to stop insulating your leaders from discomfort—and start asking them to seek it. The Discomfort Dividend You can’t build a future-ready business with comfort-first leadership. The next generation of strategic advantage will come not from better processes or faster tech—but from bolder human decisions. From leaders who are willing to feel awkward, wrong, or out of their depth—because they know that’s where the value is. So next time you're hiring a leader, ask yourself: Are they looking for clarity—or ready to lead without it? Do they want the role—or are they ready for the risk that comes with it? Are they seeking comfort—or prepared to create discomfort for progress? Because in 2025, comfort is a luxury your business can’t afford .