7 Lessons Learnt From FMCG Giants That Growth-Focused Companies Can Adopt
Debbie Morrison • October 25, 2022

Growing a business is similar to gardening. You nurture it, spend hours taking care of each plant, and do your best to ensure its survival. And just like how every plant has different needs to grow, there are different ways to grow a business.


The FMCG industry is one of the most competitive industries in the world, with a market projection of $15 Billion by 2025. To survive and thrive in such a competitive environment, growth-focused FMCG companies have to learn from the successes and failures of the industry’s biggest players.


Here are 7 of the biggest lessons in the FMCG industry.


#1 — Don’t Underestimate the Importance of Innovation

Innovation is the key driver in generating more revenue in the FMCG industries. That’s why companies must constantly develop new products and services that capture consumers’ attention. Leveraging innovation gives you with an edge in the industry by increasing your profitability, productivity, and growth.


To make your products more innovative, you can focus on the following:


  • Create products that serve a new purpose or solve a new problem
  • Improve on existing products by making them better in terms of quality, design, or packaging
  • Create products that are unique in terms of taste, scent, or appearance


Coca-Cola is a great example of an FMCG industry that uses innovation to its advantage. Over the years, Coca-Cola has developed several innovative products, such as Ginger Coke, which launched in Australia in 2016. 


The limited-edition flavour was the product of consumer research which revealed a high crossover between cola and ginger ale shoppers in Australia. Doing so helped Coca-Cola capture the attention of its Australian consumers and drive revenue growth for the company.


#2 — Prioritise Marketing Efforts

A common mistake that FMCG companies make is underestimating the importance of marketing.


The most successful FMCG brands have excelled by combining digital and social media marketing efforts. FMCG companies that don’t have a solid digital marketing strategy risk losing out on potential customers to their competitors who actually have invested in gaining a foothold.


A great example of a company that excels at marketing is Unilever. The company has over 500 brands in its portfolio, including Cheetos, Quaker Oats, and Tropicana. In 2020 alone, Unilever invested around $7 billion in marketing, against $57.942 billion in revenue.


The company is also very active on social media, with over 100 million followers across its brands’ social media accounts. Indeed, Unilever has effectively integrated its digital and social media marketing efforts, which helped them reach a wider audience and promote its products more effectively. 


#3 — Build Trust Through Transparency

Over 94% of consumers say they prefer brands that offer transparency.


To get a hold of the majority of consumers, you want them to trust your brand—and being transparent about your products and manufacturing processes is a good way to do this. Therefore, FMCG brands need to be open and honest about what goes into their products and how they manufacture them.


Doing so allows companies to build trust with consumers, leading to brand loyalty and, eventually, higher sales. PepsiCo is a great example of a company that has built trust through transparency.


The company regularly publishes reports on its progress in terms of sustainability and environmental impact. It also provides detailed information on the ingredients used in its products and the manufacturing process. This allows consumers to make informed decisions about the products they buy and whether or not they want to support PepsiCo.


PepsiCo’s transparency efforts helped the company build a strong relationship with its consumers, which resulted in higher sales and brand loyalty. As a result, in 2021, PepsiCo’s annual revenue was $79.474 billion—a 12% increase from 2020.


#4 — Dominate the Local Market

Small businesses may not be able to go toe-to-toe against large multinational companies. But there’s one arena in which huge FMCG brands can’t compete with small businesses–and that’s being a local brand.

Local brands have the advantage of being familiar to consumers and tapping into the local market. So, focusing on dominating the local market is a way to succeed.


For example, Australians love their coffee and are very loyal to local coffee brands. Case in point, Starbucks failed in Australia because they couldn’t compete with domestic brands and didn’t understand the unique needs of the existing Australian coffee culture.


In order to dominate the local market, FMCG companies have to understand the local culture. Then, they can tailor their products and marketing efforts accordingly.


#5 — Work With A Team You Can Trust

In the FMCG industry, it’s especially vital to have a team of reliable professionals because of the fast-paced nature of the industry. Companies have to be able to adapt quickly to changes in the market and the needs of consumers. And having a team that you can trust will make it easier for you to make quick decisions and implement changes effectively.


As a growth-focused company, you need a strong team that can work together and support each other. As much as it’s costly to hire professionals to be part of your team, working with experts you can trust is vital to maintain the quality of your products and services. 

The bottom line is if you want to succeed as a growth-focused FMCG company, you need to surround yourself with a team of reliable professionals who can help you achieve your goals.


#6 — Understand Your Customers

It’s true, 42% of growing companies die because they focus on solving interesting problems instead of serving an existing market need. They are too caught up in creating products they believe their customers want rather than what they actually need.

In short, you don’t want your business to be too product-centric—you need to bring your ideas back down to Earth and make them more customer-centric.

A great way to understand your customers is by constantly communicating with them. To get feedback from your customers, you can use the following:

  • Surveys
  • Social media discussions
  • Customer service channels


Make sure you listen to what they say so that you can adjust your products accordingly.


An excellent example would be Nestlé. They eschew offering a single mass marketing mix to all their customers, in favor of separate marketing plans for each of their target markets. This tailored targeting has helped propel Nestlé into the ranks of the world’s leading FMCG companies, with a revenue of $95.70 billion in 2021.


#7 — Understand Your Competitors

As the old saying goes, “Keep your friends close and your enemies closer.” In the FMCG industry, it’s vital that you’re up-to-date with what your competitors are doing and be one step ahead of them.

Some ways you can stay ahead of your competitors are by:

  • Offering similar products at lower prices
  • Creating unique products that competitors don’t sell
  • Improving customer service


You can also use your competitor’s weaknesses to your advantage. For example, if they don’t have an online presence, that’s an opportunity for you to focus on digital marketing and tap into that market.


A great example is how Fonterra, a New Zealand-based FMCG company, outcompeted its rivals by focusing on digital marketing. Fonterra was one of the first FMCG companies to launch an e-commerce platform in China and focus on selling their products online.


By understanding the growing demand among Chinese consumers for premium milk from Europe, they were able to reach a wider audience and grow their business. In 2021, Fonterra’s revenue was 20.6 billion New Zealand dollars.


Grow Your Business With The Right Strategies

Running a business in a very competitive industry like FMCG is no easy feat. But, if you want your FMCG company to succeed, there are certain lessons you can learn from the giants in the industry.


Adopting the strategies of successful companies and learning from their failures will help you create a solid foundation for your business. From there, you can start to build your FMCG empire and achieve long-term success.


It’s no secret that the ability to innovate and adapt to changes is pivotal for FMCG companies to remain competitive in the years to come. And there’s no reason why your company can’t be an industry leaderーbut only with the right people leading your business.


At ELR Executive, we’ve spent the last two decades cultivating connections with the best professionals in the FMCG industry to help you succeed in this fast-changing world. So, if you’re ready to move your way up in the industry, we can help.



Reach out today to see how we can help you find the leadership you need to succeed. 


A Farmer walking through a barn, using a laptop with cows eating hay nearby.
By John Elliott April 17, 2025
Australia’s meat sector is facing a leadership vacuum. Explore the hidden crisis behind staffing, succession, and ESG risk in food manufacturing.
By John Elliott April 6, 2025
Comfort has become the silent killer of executive performance. In an era defined by disruption, volatility, and shrinking margins, too many leadership teams are still optimising for control, not adaptability. They talk about transformation, but build cultures of stability. They prize clarity, yet avoid the ambiguity where real growth lives. The problem isn’t capability. It’s discomfort intolerance. The solution? Start hiring and promoting leaders who deliberately seek discomfort—not just those who can tolerate it when it arrives. Growth Mindset Isn’t Enough Anymore You’ve heard the term "growth mindset" countless times. It’s become a leadership cliché. But it’s not wrong—it’s just incomplete. A growth mindset says, "I believe I can learn." Discomfort-driven leadership says, "I will actively seek out the hardest experiences because that’s where I’ll grow fastest." The distinction matters. Leaders with a growth mindset tend to thrive when external change forces them to adapt. But leaders who embrace discomfort create those conditions on purpose. They invite hard feedback. They question their own success. They take action before external pressure arrives. According to a 2023 study by Deloitte, only 22% of executives say their leadership team is “very prepared” for the future—despite record spending on transformation programmes (Deloitte Human Capital Trends, 2023). That gap exists because most teams are trained to manage change , not lead into uncertainty . Ask yourself: Are you hiring leaders who wait for disruption—or ones who walk towards it? Discomfort Is the Driver of Strategic Advantage Companies don’t fall behind because they make bad decisions. They fall behind because their leaders avoid the hard ones. In high-stakes industries like FMCG, where regulatory pressure, margin compression, and shifting consumer loyalty are accelerating, comfort is dangerous. It fosters: Short-termism Decision paralysis Lack of innovation Cultural stagnation McKinsey found that organisations with a strong tolerance for ambiguity—where leaders frequently challenge their own assumptions—are 2.4x more likely to be top-quartile performers on total shareholder returns (McKinsey & Company, 2022). In other words: embracing discomfort isn’t a trait—it’s a multiplier. Let’s take an example. When COVID hit, Lion Brewery—one of Australia's largest beer producers—was forced to rethink logistics and supply overnight. But smaller craft breweries who had already diversified through direct-to-consumer models adapted faster. Why? Their founders had already been operating in discomfort. They were trained for volatility. What Discomfort-Driven Leaders Actually Do Differently You can spot these leaders. They don’t always look like the most confident in the room—but they’re always the most effective in a storm. They: Seek feedback from critics, not fans Prioritise strategy over popularity Tackle underperformance head-on—even if it means conflict Ask hard questions that slow down groupthink Regularly step out of their functional lane to challenge assumptions They also act . Not rashly—but decisively. In a recent Australian Institute of Company Directors (AICD) survey, directors ranked “resilience and adaptability” as the #1 trait they now seek in new appointments—outranking experience for the first time (AICD, 2024). That’s not a trend. It’s a shift in what leadership now demands. The Real Cost of Hiring for Comfort Not hiring discomfort-driven leaders isn’t just a missed opportunity—it’s a risk. Here’s what it’s costing you: Strategic Drift: Without challenge, strategies become stale. Your team optimises yesterday’s model. Talent Exodus: Top performers disengage when they see leadership avoiding tough calls. Innovation Bottlenecks: Safe cultures don’t take smart risks. New ideas die in committee. Crisis Fragility: Leaders who haven’t been tested won’t perform when stakes are high. Bain & Company found that companies with decision-making cultures built around speed and tension—not consensus—were 95% more likely to deliver sustained value creation (Bain, 2023). Ask yourself: Is your executive team equipped for bold calls—or just built for calm waters? How to Identify Discomfort-Driven Leaders in Interviews Everyone talks a good game in interviews. But few have the scar tissue that comes from operating in real discomfort. The trick is to go beyond surface-level success stories. Here’s how: Ask Better Questions: “What’s the most uncomfortable decision you’ve made in the last 12 months—and how did it play out?” “Tell me about a time you got strong pushback from your team. What did you do?” “What’s a belief you held strongly that you’ve now abandoned?” “When have you chosen a path that was harder in the short term, but better long term?” Look for: Specificity (vagueness = theory, not lived experience) Self-awareness without self-promotion Signs of humility: they talk about learning, not just winning Evidence of risk-taking: role changes, cross-functional moves, or failed experiments Pro tip: Ask referees how the leader handles ambiguity. Not just performance. This will tell you more about how they lead under pressure. What to Do Now: Practical Actions for Executive Teams If you want to build a leadership culture of discomfort, you have to engineer it. It won’t happen organically in high-performing, risk-averse teams. Here’s how to start: Audit Your Current Team: When was the last time each leader took on something that scared them? Rethink Talent Criteria: Shift from stability and experience to adaptability and action under pressure. Redesign Development: Stretch your execs with ambiguous, cross-functional challenges—not just workshops. Model It at the Top: If the CEO isn’t embracing discomfort, no one else will. You don’t need to create chaos. You just need to stop insulating your leaders from discomfort—and start asking them to seek it. The Discomfort Dividend You can’t build a future-ready business with comfort-first leadership. The next generation of strategic advantage will come not from better processes or faster tech—but from bolder human decisions. From leaders who are willing to feel awkward, wrong, or out of their depth—because they know that’s where the value is. So next time you're hiring a leader, ask yourself: Are they looking for clarity—or ready to lead without it? Do they want the role—or are they ready for the risk that comes with it? Are they seeking comfort—or prepared to create discomfort for progress? Because in 2025, comfort is a luxury your business can’t afford .